Payment and shipping
Shipping is one of those topics that can be a pain to understand, which is why we want to explain how we work.
You will find some useful information below.
During cold seasons in Italy we mostly ship with express couriers (Bartolini/SDA) as this is usually a very fast service and every box we ship out with them is fully traceable, meaning we know what's going on at any time and if something gets lost we have control over the process.
During hot seasons in Italy we are able to ship with refrigerated lorries to ensure you receive your chocolate in perfect conditions. However this is not typically an express service, meaning the boxes are delivered in 4-5 working days. For any further queries please contact us.
A commercial invoice is sent with all shipments as we are required by law to include this.
You can choose from the following payment methods: credit card (Visa, Mastercard, Amex) and Paypal or bank transfer.
Payment on delivery (Italy only) has an additional cost of 6€
International shipping
We can ship our chocolate worldwide using DHL taking care of packaging and temperature until arrival at the final destination.
The boxes we ship are fully traceable, so we know what's going on at any time.
A commercial invoice is sent with all shipments as we are required by law to include this.
International shipping adds another layer of complexity as we can't control any local charges that you may or may not incur, for example you may need to pay brockerage fees as well as local duties and taxes in your country but these are costs that are out of our control and cannot be quoted by us.
Delivery costs depend on your exact shipping address and the combination of items in your basket, therefore they will be calculated at the moment you reach the checkout.
Why are the delivery costs so high? They aren't. They are the costs that DHL offers us direclty, we don't add on any hidden fees. But we are not a leading e-commerce company and we don't ship the same volumes, so our costs may be higher than typical costs.
You can choose from the following payment methods: credit card (Visa, Mastercard, Amex), Paypal and bank transfer.
Unfortunately we can't ship to PO Boxes, sorry, we need a real physical home or business address and a way of contacting you if we need to.
Lastly, our packaging. We only use Venchi branded boxes, with a recipient label and personalized ribbon.
If you receive a box that has been tampered with or that is damaged, remember to indicate it when you sign the carrier invoice.
For any further queries please contact our Customer Care (customercare@venchi.com)